DK111 Privacy Policy — How We Handle Your Data

When you register and play at DK111, you share certain personal information with us. You have every right to know exactly what that information is, why we need it, how we protect it, and what control you have over it at any time. That is precisely what this Privacy Policy covers.

DK111 operates entirely within Pakistani Rupees and primarily serves players in Pakistan. The data practices described here are designed with the Pakistani player in mind — including how Easypaisa and JazzCash wallet transactions are handled, how mobile numbers are used for account security, and how identity verification works for withdrawals. We don't treat privacy as a box to tick. It is a genuine operational commitment, and this document reflects how dk111 actually handles data in practice — not just how it sounds in a legal document.

By registering at dk111, you confirm that you have read this Privacy Policy and consent to the data practices described here. This Policy should be read alongside our Terms and Conditions. If you have any questions after reading this page, the support team at support@dk111.im is available 24/7 to address them.

DK111 collects personal data through three main channels: information you provide directly when registering or updating your account, information generated automatically as you use the platform, and information provided by third-party payment processors when you make deposits or withdrawals.

Data You Provide Directly:

• Registration data: Your name, date of birth, mobile number, and a password of your choosing. This is the minimum required to create an account at dk111.
• Identity verification documents: In certain circumstances — primarily large withdrawals or when an account flags for review — dk111 may request a copy of your CNIC (Computerised National Identity Card) or passport. This is used solely to confirm your identity and is not retained beyond the verification process unless required by applicable law.
• Payment account details: Your Easypaisa or JazzCash mobile number, NayaPay or SadaPay account details, bank account information for IBFT, or card details for Visa/Mastercard. DK111 never stores raw card numbers — card details are tokenised by our certified payment processor.
• Communication records: When you contact dk111 support via live chat, WhatsApp, Telegram, or email, records of those conversations may be retained for quality control and dispute resolution purposes.

Data Collected Automatically:

• Device information: type of device, operating system version, browser type, screen resolution.
• IP address and approximate location data (country/city level — not precise GPS).
• Session data: login times, session duration, pages viewed, games played, bets placed, and transaction amounts.
• Referral source: how you arrived at dk111 (e.g., direct URL, search engine, referral link).

Every piece of data collected by dk111 has a specific, defined purpose. We do not collect data speculatively — if we don't have a clear operational reason for something, we don't collect it. The primary uses of player data at dk111 are:

• Account management: Creating and maintaining your player account, resetting passwords, and managing your preferences and settings.
• Payment processing: Processing PKR deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard; processing withdrawal requests to your linked accounts; generating transaction records accessible in your account dashboard.
• Security and fraud prevention: Using device data, IP addresses, login patterns, and transaction behaviour to detect and prevent fraudulent activity, bonus abuse, and account compromise. This automated monitoring runs continuously and protects both dk111 and its players.
• Identity verification: Confirming that players are who they say they are, particularly for large withdrawal amounts or when automated systems flag an account for review.
• Customer support: Using account information and communication records to resolve player queries, disputes, and technical issues.
• Responsible gaming: Monitoring gaming activity to support the responsible gaming tools available to players — session limits, deposit limits, and self-exclusion. Activity data is used to identify patterns that may indicate problematic gaming behaviour, which triggers outreach from the support team.
• Legal compliance: Maintaining records as required by applicable law, including transaction records for anti-money laundering (AML) compliance purposes.
• Platform improvement: Using aggregated, anonymised usage data to understand how the platform is used and to make it better — faster loading, better game interfaces, improved mobile performance on Pakistani networks.

DK111 does not use your personal data for profiling for advertising purposes, does not build commercial audience profiles from your gaming behaviour, and does not share any personal data with marketing companies.

Given that dk111 handles real PKR transactions via mobile wallets and bank transfers, payment data security deserves its own section. Here is exactly how financial information is handled at dk111:

Easypaisa and JazzCash: Your mobile wallet number is stored in your account profile and used to route deposits and withdrawals. It is never shared with any party other than the relevant payment processor (Telenor/Easypaisa or Jazz/JazzCash) for the purpose of completing your transaction. It is not used for marketing or any purpose other than payment processing and OTP security.

NayaPay and SadaPay: Your neobank account details are handled identically to mobile wallet data. Stored in your profile, used only for payment processing, never shared externally for non-payment purposes.

Bank IBFT: Your bank account number, IBAN, and bank name are stored encrypted in your profile to route withdrawal payments. This information is shared only with your bank for the purpose of completing the transfer.

Visa / Mastercard: DK111 processes card payments through a PCI-DSS Level 1 certified payment processor. This means that when you enter card details on the dk111 payment screen, those details are transmitted directly to the payment processor's secure environment — not to dk111's servers. DK111 receives only a tokenised reference. We never see, store, or have access to your full card number, CVV, or expiry date.

DK111 does not sell, rent, or trade personal data with any external organisation. The only circumstances in which your information is shared with third parties are:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, your bank (for IBFT), and the PCI-DSS certified card processor receive only the minimum data necessary to complete your specific transaction.
• Game providers: Third-party game suppliers whose content appears on dk111 may receive anonymised session data for technical purposes — game performance, RNG logging, live dealer session records. They do not receive your name, mobile number, payment details, or other personally identifiable information.
• Legal and regulatory obligations: If dk111 is required by applicable law, court order, or regulatory authority to disclose player information, we will comply with that requirement. We will notify affected players of such disclosures where legally permitted to do so.
• Fraud prevention services: Anonymised device fingerprinting and behavioural data may be processed by automated fraud detection services. This data does not include your name, contact details, or payment information in identifiable form.
• Platform infrastructure providers: Cloud hosting and server infrastructure providers who process data on dk111's behalf are bound by strict data processing agreements that prohibit them from using player data for any purpose other than providing the agreed infrastructure service.

No data is shared with advertisers, data brokers, social media platforms, or any commercial entity for marketing purposes. DK111 does not participate in data monetisation in any form.

DK111 uses cookies and similar browser-based technologies to make the platform function correctly and to understand how it is being used. Here is what each category of cookie does:

You can manage cookie preferences through your browser settings at any time. Disabling optional cookies will not affect your ability to play games, deposit, or withdraw at dk111. Disabling essential cookies will impair or prevent core platform functionality.

DK111 does not use third-party advertising cookies. No ad networks, tracking pixels from social media platforms, or retargeting scripts are embedded in the dk111 platform.

DK111 retains personal data only for as long as it is needed for the purpose it was collected, or as required by applicable law. The general retention schedule is as follows:

When data reaches the end of its retention period, it is securely deleted or permanently anonymised so that it can no longer be associated with any individual player.

You have clear rights regarding the personal information dk111 holds about you. These rights can be exercised at any time by contacting support@dk111.im. DK111 will acknowledge all data rights requests within 24 hours and provide a substantive response within 72 hours.

DK111 is strictly an 18+ platform. We do not knowingly collect any personal data from individuals under the age of 18. Registration requires confirmation of age at the time of sign-up, and identity verification processes are used to confirm age when required.

If dk111 becomes aware that a registered user is under 18, the account will be closed immediately, all deposits will be returned in full, and any data associated with the underage account will be deleted as soon as legally permitted — except for records required to demonstrate compliance with the underage detection and closure process.

If you are a parent or guardian and believe your child has registered on dk111, contact support@dk111.im immediately. We will act without delay to close the account, return any funds, and delete the associated data. There is no penalty or judgment attached to this process — we want to make it as easy as possible to report and resolve.

DK111 implements multiple layers of technical and organisational security to protect your personal data. These are not aspirational standards — they are the actual controls in place on the platform today.

DK111 reviews this Privacy Policy regularly and updates it as the platform evolves — new payment methods, new features, changes to applicable law, or changes in how we use data may all prompt an update. The revised policy will always be published on this page with the updated date at the top.

For material changes — those that significantly affect how your data is used or what rights you have — dk111 will notify affected players through at least one of the following: an in-platform notification visible on your next login, an SMS to your registered mobile number, or a WhatsApp/Telegram message through support channels you have previously used.

Continuing to use dk111 after a policy update constitutes acceptance of the updated Privacy Policy. If you disagree with any change, you should stop using the platform and contact support to close your account and request deletion of your personal data.

Previous versions of this Privacy Policy are available on request — contact support@dk111.im if you need to compare the current version with an earlier one.

If you have any question about how dk111 handles your personal data, want to exercise any of your data rights, or need to report a privacy concern, please reach out through any of the following channels:

• Email: support@dk111.im — include "Privacy Request" or "Data Rights" in the subject line for faster routing to the relevant team.
• Live Chat: Available 24/7 on the dk111 platform — ask to speak with the data team for formal data requests.
• WhatsApp and Telegram: Support channels staffed 24/7 — for straightforward queries these are often the fastest option.

DK111 acknowledges all privacy-related contacts within 24 hours and provides a substantive response within 72 hours. For data access requests that require generating a full export of your account data, please allow up to 7 business days for preparation of the export file.

If you feel your privacy concerns have not been addressed satisfactorily by dk111's support team, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. DK111 will cooperate fully with any legitimate regulatory inquiry into its data practices.